Power emergency
Call 1-855-575-6872
Use the source emergency phone for outage and power emergency reporting.
Call nowEmpowering Communities
Power information for every NWT community, routed by what you need now.
Report emergencies, reach MyNTPC, start or change service, and understand how power is supplied across the Northwest Territories.
Account portal
Pay bills and track use
MyNTPC is the source customer portal for bills and electricity consumption.
Open MyNTPCPayment support
Ask about payment plans
NTPC asks customers having difficulty paying to contact Customer Service.
Contact Customer ServiceService issue
Report a problem
Use NTPC's source form for electricity service or streetlight issues.
Go to formCustomer service routes
One homepage path for each common service need.
Source service pages stay intact, but the first decision is clearer: home, business, construction, generation, conservation, or rates and support.
01
Residential Service
Billing, payment options, disconnections, power bill help, and residential rates.
02Business Service
Business account support, payment options, and service connection guidance.
03New Construction Service
Add a new service connection, upgrade or move service, or install temporary service.
04Net Metering
Source guidance for customers generating power with renewable resources.
05Power Conservation
Energy-saving tips and customer guidance for managing electricity use.
06Energy Alternatives
Hydro, alternative energy projects, renewable opportunities, and how NTPC supplies power.
Power in your community
Make the scale of northern power visible before residents have to search.
NTPC's source pages explain the operating challenge clearly: a large territory, many communities, different supply methods, and standby power sources in communities.
Open community map43,000people served across the source About page
33communities across the Northwest Territories
1.1Msquare kilometres in NTPC's service context
75%of energy sold is hydro electricity, per source
Energy future
Public engagement and power supply stories deserve a clearer stage.
Powering the North
Sustainable, reliable, affordable electricity and grid innovation.
NTPC describes Powering the North as a hub for understanding energy transformation in the Northwest Territories.
Visit source homepage route
How power is supplied
Hydro, thermal, and intermittent renewable energy.
Group the supply explanation with community and energy-alternative routes.
Learn how power is supplied
Safety and outages
Keep emergency guidance visible without burying safety context.
Outage, generator, construction, home, and work safety pages become supporting routes.
Open safety and outagesPublic paths
Useful civic information, moved out of the footer-only zone.
Procurement, annual reports, current job openings, and source news all matter to NTPC's wider audience.